Privacy Policy

HOTELS OCRE & AZUR

77/79 Bd de la République, 06400 Cannes, France

+33 (0)4 97 06 11 30

OCRE & AZUR HOTELS’ PRIVACY POLICY

Introduction

This privacy policy explains how OCRE & AZUR HOTELS use your personal data when you visit our website, interact with us and purchase our goods and services. You will also find the description of your right to privacy and how you are protected under law.

It is important that you read this privacy policy, and any other privacy policy that we provide you with, so that you are aware of the reasons why we use your data and how we use it.

If you have any questions or wish to exercise your right to privacy, please follow the instructions contained in this privacy policy. See below: How to contact OCRE & AZUR HOTELS about the privacy policy.

The types of personal data that we collect about you

The terms personal data and personal information designate all information about an individual serving to identify them. This does not include information for which the identity is hidden (anonymous data).

We collect a variety of information about our marvellous customers and visitors to the following secure websites: https://www.hotels-ocre-azur.com/

https://hotels-ocre-azur.secretbox.fr/ https://www.hotel-avignon-horloge.com/ https://www.hotel-cannes-canberra.com/ https://www.hotel-nice-suisse.com/

This personal data is divided into different categories:

Identity data consists of your title, first name, family name, user name or similar user ID, as well as an encrypted version of your user name/password. If you interact with us via social media, your user name on these might be included.

Contact data consists of your billing address, delivery address, email address and telephone numbers.

Financial data consists of the details of your charge card.

Data related to the transaction consists of the details of your payments and refunds, and of the products and services that you have purchased from us.

Profile data consists of your user name and password, your purchases and orders, your preferences, returns and answers to surveys, as well as any profile data added by us (for example, data obtained by the use of analytical and profiling tools).

Technical data consists of your IP address, your login data, your browser type and version, your time zone and location, your browser plug-in types and versions, your operating system and platform, and other technologies on the devices that you use to access this website.

Usage data consists of information concerning the way you use our websites, products and services.

Tracking data consists of the information that we, or any other party, collect concerning you using cookies and similar tracking technology such as web beacons, pixel tags and mobile identifiers.

Marketing and communication data consists of your preferences regarding reception of advertising from us, and your preferences concerning communication.

We also collect, use and share aggregated data such as statistical and demographic data, for any purpose whatsoever.

Aggregated data may come from your personal data, but is not legally considered as such, since this data does not directly reveal your identity. For example, we might aggregate your usage data in order to calculate the percentage of users who access a specific function of the website. We use the Google Analytics analysis service in order to provide better content on the various OCRE & AZUR HOTELS’ websites.

Please consulter leur politique de confidentialité.

However, if we combine aggregated data with your personal data in such a way that they identify you directly or indirectly, we will treat this combined data as personal data which will be used in accordance with the terms of this privacy policy.

We do not collect special categories of personal data (this includes details of your ethnic origin, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect information relating to offences or convictions. If you use this type of personal data, be aware that we undertake to never sell, communicate or share your contact details with any other commercial enterprise unless legally obliged to do so: non-payment, non-reception of a bank transfer, public insults… Please bear in mind that if you choose to not share your personal data with us or if you refuse certain contact authorisations, we will not be able to respond to any of your requests.

Methods of collecting your personal data

We use various methods to collect information about you, including:

Direct interaction. You can provide your identity data, contact data and financial data by filling out our forms or by contacting us by letter, telephone, email, live chat or social media.

This includes the personal data that you give us when you:

  • register to receive our newsletter;
  • ask questions or request information;
  • create an account on our website;
  • order our products or services;
  • contact us on social media;
  • take part in a competition, promotion or survey;
  • contact customer services; or
  • leave comments or reviews on our products or services (please be kind!).

Third party sources, or those accessible to the general public. We might receive personal data concerning you from various third parties, including:

  • technical data and/or tracking data from providers of analytical solutions, advertising networks or information providers;
  • financial data, contact data and data related to the transaction from providers of payment services and fraud prevention services;
  • data from any third party legally entitled to share your personal data with us or to whom you have given permission to do so, such as social media and feedback

Purpose and legal grounds for using your personal data

We will use your personal data in accordance with applicable legislation only. Generally, your personal data will be used in the following cases:

  • In order to fulfil the contract that we have entered into or are about to enter into with For example, when you purchase our products, this constitutes a contract.
  • When it is necessary to protect our legitimate interests (or those of a third party), and your interests and fundamental rights do not override For example, when we carry out anti-fraud checks during the payment process.
  • When we have to comply with possible legal or regulatory For example, in keeping sales records in accordance with tax regulations.

In general, we do not operate with consent as the legal basis for processing your data, except when this is required by law, for example when sending direct marketing communications. When the legal basis is consent, you have the right to withdraw your consent at any time.

Explanations of the legal bases governing the use we make of your personal data. We use your data only in the situations listed below:

New customer:

To record you as a new customer we collect your identity and contact information, which are mandatory for fulfilling a contract.

To process and deliver your orders:

We use your identity data, financial data and transaction data in order to handle payments, costs and expenses as well as for collecting and receiving moneys due to us. Mandatory for fulfilling a contract, and for protecting our legitimate interests.

Newsletters:

We use your data in order to send you direct marketing communications Complaints and service tracking:

Allows us to resolve your complaints and to track our service; we use all the categories of data required to assist you.

Website improvement:

Allows us to analyse your behaviour on our website and to focus on certain points to improve or amend, allows us to understand the anonymous behaviour of all visitors. We collect your technical data and usage data on our website.

Recipients of personal data

Your personal data may be handled by the Ocre & Azur Hotels group. We may also share this data with third parties involved during the sale, transfer or merger of part of our business or our assets. Likewise, we may seek to acquire other businesses. If our company is modified, the new owners may use your personal data according to the criteria defined in this privacy policy.

Your personal data may also be shared with the third parties indicated below for the purposes defined by this privacy policy, in compliance with the relevant legislation.

Your personal data may be shared with the following categories of third parties:

  • the government, regulatory bodies and the police;
  • service providers and suppliers (such as technology providers, payment processing and fraud prevention providers);
  • auditors and professional advisors such as bankers, solicitors, accountants and

You can ask the data controller whose contact details are shown in this document for the detailed list of these third parties.

Your personal data is shared with the following specified third parties:

  • Experience hotel, our CRM.
  • Hijiffy, our chatbox.

We require that all third parties guarantee the security of your personal data and process it in accordance with the law. We do not allow our third-party providers to use your personal data for their own purposes. They only have the right to use your personal data for specific purposes, in accordance with our instructions.

Possible cross-border flows

Your personal data may be transferred to and processed in countries outside the European Union.

When this is the case, the company undertakes to ensure that your personal data is handled by the recipient in compliance with protection provided by the legislation governing personal data.

Safety of your personal data

We have introduced appropriate safety measures to protect your personal data from accidental loss and from unauthorised use, modification and access. Furthermore, access to your personal data is limited to employees, agents, contractors and other third parties on a need to know basis. They will treat your personal data in accordance with our instructions and are subject to an obligation of confidentiality.

We have introduced procedures to handle any presumed breach of privacy concerning your personal data. You and all competent regulatory authorities will be notified of any such breach when required by law.

Period for which your data is stored

Your personal data is kept only for as long as necessary to fulfil the purposes for which it was collected. This includes legal, accounting and declaratory requirements.

In order to determine the appropriate period for storing your personal data, we consider the quantity, nature and sensitivity of this data, the potential risk of prejudice caused by non-authorised use or disclosure, the purpose for which it is processed and the possibility of achieving this purpose by other means, and the relevant legal requirements.

In accordance with the law, notably for tax purposes, we must keep basic information about our customers (including contact data, identity data, financial data and data related to transactions) for six years from the moment they cease to be our customers.

After this period, the company undertakes to delete your personal data.

In certain situations, you may ask us to delete your data. Read “Your statutory rights”.

However, if we make your personal data anonymous (so that it can no longer be associated with you) for statistical or research purposes, we can use it indefinitely, without any further notification.

Conditions for the use of cookies
The use of cookies on the hotel-avignon-horloge.com website
When consulting our website, information concerning browsing by your terminal (computer, tablet, smartphone, etc.) on our website, is likely to be saved in the ‘cookies’ files installed on your terminal, depending on the choice you made concerning cookies, which you can change at any time. A cookie is a small text file saved in a dedicated part of your terminal’s hard disk when you consult an online service using your browser software. It allows its issuer to identify the terminal in which it is recorded for the term of validity or recording of the Cookie.
What are the cookies issued on our website used for?
Only the issuer of a cookie is likely to read or modify the information it contains. The cookies we issue on our website are used for the purposes described below, subject to your choices made in the settings of the browsing software you use when you visit our website and which you can change at any time.

The cookies we issue allow us to :
• Produce statistics regarding traffic volumes and frequency, and the use of the various elements that make up our website (visited content and sections, browsing paths), allowing us to improve the interest and ergonomics of our services; adapt the presentation of our website to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our website, according to the hardware and software your terminal uses for displaying and viewing;
• memorise the data related to a form you filled in on our website (registration or access to your account or authentication to access a service provided by our group) or to products, services or information you have chosen on our website (subscribed service, contents of an order basket, etc.);
• give you access to reserved and personal sections of our website, such as your account, using the user ID or data you might have previously entrusted to us;
• Implement security measures when, for example, you are asked to log in again to content or a service after a certain period of time.

Cookies issued on our website by third parties
The issuance and use of cookies by third parties are subject to the privacy policies of those third parties. We inform you of the purpose of the cookies we are aware of and the means available to you for making choices regarding those cookies.

Third party applications integrated into our website
We are likely to include in our website third party software applications, which allow you to share the content of our site with other people, make it known to other people that you have consulted our website, or share your opinion on the contents of our website. This is especially the case of the Share and Like buttons originating in social media networks such as Facebook, Twitter, etc. The social media network providing such an application button can identify you thanks to this button, even if you have not used that button when consulting our website. In fact, this type of application button can be used by the social media network concerned to follow your browsing path through our website, simply because the social media network account concerned was activated on your terminal (logged in) while you were browsing our website. We have no control over the process used by social media networks to collect information when you are browsing our website that is associated with the personal data they possess. We invite you to consult the privacy policies of these social media networks in order to learn about the purposes, advertising purposes in particular, of the browsing information they can collect via those application buttons. In particular, these privacy policies have to allow you to exercise your choices regarding these social media networks, notably by adjusting the settings of your user accounts for each of these networks.

Your choices concerning cookies
Several possibilities are available to you for the management of cookies. The settings you select may change your Internet browsing and the conditions for access to certain services requiring the use of cookies. You can opt, at any time, to express and change your wishes regarding cookies, in the following ways. The choices your browser software offers you. You can configure your browser software so that cookies are saved in your terminal or, on the contrary, are rejected, either systematically or depending on the issuer. You can also configure your browser software such that you are regularly asked whether cookies are to be accepted or refused, before a cookie is saved in your terminal.

For further information, consult the ‘How can you exercise your choices, depending on the browser you are using?’ section.
• Agreeing to cookies. The saving of a cookie in a terminal is essentially subordinate to the terminal user’s wishes, which the latter can express and modify at any time and free of charge through the options offered by his/her browser software. If you have accepted, in your browser software, that cookies can be saved in your terminal, the cookies integrated into the pages and the content you have consulted can be temporarily stored in a dedicated part of your terminal. They can only be read by the issuer.

• Refusing cookies. If you refuse to allow cookies to be saved on your terminal, or if you delete those that have been saved, you will no longer be able to benefit from a certain number of features that are, however, necessary for browsing certain parts of our website. This would be the case if you tried to access our content or services that require your identification. This would also be the case if we or our service providers were unable to recognise, for the purpose of technical compatibility, the type of browser used by your terminal, its language and display settings, or the country from which your terminal is connected to the Internet. Where applicable, we decline all responsibility for consequences linked to the degraded operation of our services resulting from our impossibility to save or consult the cookies required for their operation and which you have refused or deleted.

• How can you exercise your choices, depending on the browser you are using? Every browser differs regarding the management of cookies and your choices. It is described in the help menu of your browser, which describes how you can change your wishes regarding cookies.
o For Chrome™: http://support.google.com/chrome/bin/answer.py?hl=fr&hlrm=en&answer=95647,
o For Internet Explorer™: http://windows.microsoft.com/fr-fr/windows-vista/block-or-allow-cookies,
o For Safari™: http://docs.info.apple.com/article.html?path=safari/3.0/fr/9277.html,
o For Firefox™: http://support.mozilla.org/fr/kb/activer%20et%20d%c3%a9sactiver%20les%20cookies,
o For Opera™: http://help.opera.com/windows/10.20/fr/cookies.html,
o etc.

The ‘flash’ cookies of Adobe Flash Player™
Adobe Flash Player™ is a software application that makes it possible to rapidly develop dynamic content using the ‘Flash’ computer language. Flash (and applications of the same type) memorises the settings, preferences and use of that content thanks to a technology that is similar to cookies. However, Adobe Flash Player™ manages this information and your choices via a different interface from that provided by your browser software. If you are likely to view content developed with in Flash language on your terminal, we invite you to access your Flash cookies management tools, directly from the http://www.adobe.com/fr/ website.

Depending on your choices, if your terminal allows them to be saved, the cookies we issue allow us to:
• produce statistics,
• adapt the presentation of the website our advertising content leads to,
o according to the display preferences of your terminal (language used, display resolution, operating system used, etc.) during your visits to our website, and according to the hardware and software your terminal uses for displaying and viewing
o according to the localisation data (longitude and latitude) transmitted to us (or to our service providers) by your terminal with your prior agreement,
• Follow later browsing carried out by your terminal on websites/applications
If you share the use of your terminal with other people
If your terminal is used by several people and when one terminal has several browsers, we cannot ensure for certain that the services and advertising intended for your terminal actually correspond to your own use of that terminal and not that of another user of the terminal. Where applicable, whether you share the use of your terminal with other people and the settings you have on your browser regarding cookies are your choice and your responsibility.

Cookies list
Cookies issued for necessary purposes:
These cookies are essential to the smooth operation of the website. Without them, it would not be possible to memorise your choices and your browsing path, such as your choice not to have the website introductory animation displayed again once you have seen it.

PHPSESSID
These are used to identify you on our website and allow the storage of your browsing path during your visit.
Cookies issued by Google Analytics to measure audience and statistics:
These cookies allow you to know the number of users and identify how they use the website. The elements collected allow us to constantly improve your experience as a user.
The data selected in this way does not allow us to identify a user; the data is anonymous.

These are used to produce statistics regarding traffic volumes and frequency, and the use of the various elements that make up our websites (visited content and sections, browsing paths), allowing us to improve the interest and ergonomics of our services.
Cookies issued by third party applications integrated into our website:
We are likely to include in our website third party software applications, which allow you to share the content of our site with other people, make it known to other people that you have consulted our website, or share your opinion on the contents of our website. This is especially the case of the Share and Like buttons originating in social media networks such as Facebook, Twitter, Google+, etc.

The social media network providing such an application button can identify you thanks to this button, even if you have not used that button when consulting our website. In fact, this type of application button can be used by the social media network concerned to follow your browsing path through our website, simply because the social media network account concerned was activated on your computer (logged in) while you were browsing our website. We have no control over the process used by social media networks to collect information when you are browsing our website that is associated with the personal data they possess.
We invite you to consult the privacy policies of these social media networks in order to learn about the purposes, advertising purposes in particular, of the browsing information they can collect via those application buttons. In particular, these privacy policies have to allow you to exercise your choices regarding these social media networks, notably by adjusting the settings of your user accounts for each of these networks.
For the privacy policies of the above-mentioned social media networks, click on the social media network name of your choice:

• Facebook: https://www.facebook.com/help/cookies
• Twitter: https://twitter.com/privacy
• Google+: http://support.google.com/chrome/bin/answer.py?hl=fr&answer=95647
• Trivago: http://www.trivago.fr/static/corporate/cookie_policy
• Tripadvisor: http://www.tripadvisor.fr/CookiePolicy

Your statutory rights

In accordance with data protection legislation, you have the following rights concerning your personal data:

  • Right of access: this is the right to request access to your personal data in order to receive a copy of the personal information that we possess about you;
  • Right to rectification: the right to ask us to rectify personal information about you that may be incomplete or inaccurate;
  • Right to erasure, also known as the “right to be forgotten”: in certain cases, you can ask us to delete all the personal information that we have about you (unless there is a compelling legal reason that forces us to keep it);
  • Right to restriction of processing: in certain cases you have the right to ask us to suspend processing of your personal data;
  • Right to data portability: you have the right to ask us for a copy of your personal data in a standard format (for example a CSV file);
  • Right to object: you have the right to object to your personal data being processed (for example by not permitting us to process your data for direct marketing purposes).

Exercising one of these rights may, according to the situation, impede conclusion or fulfilment of a contract.

We may ask you for specific information in order to confirm your identity and allow access to your personal data (or to exercise any other right). This is a security measure to guarantee that this personal data is not divulged to an unauthorised person. We may also contact you to obtain further information about your request, in order to provide a faster response.

We try to respond to all legitimate requests within a month. This one-month time frame may be exceeded if your request is particularly complex or if you have made several requests. If this occurs, we will warn you and keep you informed.

The data controller’s contact details

For any question concerning this privacy policy, or to exercise one of your rights, please contact us by email at the following address: [email protected] or by letter addressed to:

Les HOTELS OCRE & AZUR, service RGPD 77/79 Bd de la République,

06400 Cannes – FRANCE

If you require help concerning our products and services, or the websites in general, contact us here.

The company reserves the right to update this privacy policy for legal, commercial or technical reasons. Information will be provided on any major change, and your consent will be asked for whenever legally required.

© HOTELS OCRE & AZUR